When a user is an agent of a Response Group, he will receives voice calls via the Response Group Service. Because calls are not originally targeted at this user in particular, no missed call notification will be generated. This behavior has been designed for two reasons: - If parallel routing is used, an agent, even willing to accept calls, may .. more »

Tobin Coziahr, from Tellme, has been kind enough to write a post describing how you can use the Tellme VoiceXML studio environment to build prototype voice applications. Thanks Tobin!   ---    Tellme, a Microsoft subsidiary, has a fully featured VoiceXML studio environment that allows anyone to learn how to make voice applications powered by the T.. more »

We periodically get asked where someone can download the SAPI 5.3 SDK. For SAPI 5.0 & 5.1, the SDK was a standalone download.  It is now part of the platform SDK.  So, all you need to do is go to http://msdn.microsoft.com and search for what you are looking for.  For example, if you search for "SAPI 5.3", the first result returned is the over.. more »

Following the release of Microsoft Office Communicator Mobile 2007 R2 in January, the Communicator team continued to work on additional features and improved upon some of the existing ones.  Everything is now in an update that's ready to use. One of our goals with this update was to make it easier to join conferences while on the go. Instead of u.. more »

With Microsoft Office Communicator Mobile, you can control the type and amount of your presence status and contact information that others see by granting access levels. 1.    In the Contact List, click a contact. 2.    On the Contact Card, click Menu > Access Levels, and then click the access level. If you click Blocked, also click OK to confir.. more »

In order to mark Audio and Video packets for DSCP in OC 2007 R2 – the following steps has to be performed on Vista SP1 and SP2 PCs: 1)    Create and update the following key : (32 bit DWORD set to)   a.    HKEY_LOCAL_MACHINE\Software\Microsoft\RTC\Transport\QoSEnabled b.    Set 32 b.. more »

One of our consultants in the UK, Paul Brombley did a write up on a deployment and how they dealt with Reverse Number Lookup for a legacy PBX. He also presented to the team of consultants assisting with customer and partner deployments of R2. http://blogs.technet.com/msukucc/archive/2009/05/21/reverse-number-lookup-and-dealing-with-legacy-pbx.aspx .. more »

I'm very pleased to announce that first Technical Preview of Windows Speech Recognition Macros is now available for immediate download on downloads.microsoft.com. The Windows Speech Recognition Macros tool (aka WSRMacros) extends the usefulness of the speech recognition capabilities already included in Windows Vista. Users can now create powerful .. more »

As we have for the past 2 years, Microsoft is once again proud to announce our sponsorship of the 2009-2010 AVIOS Speech Application Programming Contest. Last year, winners of the contest received some pretty cool prizes from Microsoft, like copies of Visual Studio Professional, XBOX 360s, and Zunes... That's in addition to being flown out to San .. more »

In Microsoft Office Communicator 2007 R2, in addition to setting your presence status, you can share presence information with others by creating a personal status note. To set a personal status note In the Contact List, click Menu > My Note. Type a message to let others know more about your presence status, and then click OK. To clear a personal .. more »

With Microsoft Office Communicator 2007 R2, do the following to receive phone calls: Answer a phone call In the phone call invitation alert, click the left pane. The alert appears in the bottom right of your computer screen. Redirect a call Click the Redirect button, and then select an option from the menu. If you choose to redirect a call to an .. more »

Please forgive the posting of the Q&A information. While there was nothing confidential it was prepared for discussions with customers. For additional information regarding virtualization support for Office Communications Server 2007 R2, please contact your local account team. .. more »

More than 8 months in the making, we're pleased to announce that Group Chat QFE1 is released as has the Group Chat SDK.  This is a strategically important release, as it provides key features and performance enhancements that elevate OCS Group Chat to an enterprise grade product.  This is the culmination of many late nights, tens of thousands of li.. more »

In my earlier post about how to download and install SR languages for Vista, I somehow neglected to mention what languages are supported.  Not surprisingly, we got some questions about this. Q: What languages is Windows Speech Recognition available in? A: For Speech Recognition, this info is available on the page on www.microsoft.com that talks a.. more »

If you are a software developer wanting to incorporate speech recognition and voice output into your application, we have sample source code that can get you started.  We have samples for the native Speech API (SAPI) and the managed System.Speech namespace (Recognition and Synthesis). The samples are part of the Windows SDK and the most recent v.. more »

With Microsoft Office Communicator Mobile you can send and receive instant messages with the people in your Contact List or in your organization’s address book. To send an instant message In the Contact List, click the name of the person to whom you want to send an instant message. Click Send Instant Message. Type your message, and then either cl.. more »

For audio (phone) conferencing, you need a headset, or speaker and microphone, or USB audio device connected to your computer For audio/video conferencing, you need a webcam connected to your computer. Adjust phone and video Microsoft Office Communicator 2007 R2 automatically detects and selects the preferred phone and video devices for you. .. more »

We are pleased to announce official support for server virtualization for Office Communications Server 2007 R2. We are introducing support for both a fully distributed virtualized topology across several hypervisors and for a single server virtualized topology. These topologies are supported on Windows Server 2008 Hyper-V and any Server .. more »

In this post we will explain why it’s important to not ring the user’s additional number for Response Group calls, and how that is accomplished. The main goal of the Response Group Service is to route calls to individuals. Enabling simultaneous ringing means that a user has set his forwarding settings to ring an additional phone number. Doing so m.. more »

Do you have a Windows Mobile phone? Do you ever find yourself looking for a phone number, or directions, or gas prices, or movie listings while you are on the go? Do you wish you could just speak your search queries, rather than fumble with your phone's tiny keypad? If you answered ‘yes’ to the three questions above, the Live .. more »