In early 2003, Tony, a Director in Microsoft Services who branded Zero Touch, asked Brandon and I to review a prototype tool in development called DEAPS and determine if it was viable as a self-service provisioning application for an outsourcer. It was built on ASP.NET web interface posting to BizTalk Server 2002 orchestrations. Each workflow was an independent orchestration and required someone to know BizTalk to change operations. The UI was nice with a custom delegation model, b