Notify your users...

posted by  techgeek (12)  10 months ago (blogs.msdn.com)

You've got the coolest speech-enabled app in the market. You believe in your ROI model, you've got business buy-off, and you are laying out your development and deployment plan. As a IT manager/technologist it may be easy to overlook one critical action on your part. Prepare your users. Let them know what changes are coming, when you expect to roll out your new application and what it might be like.

I've heard from several customers that the change from an old IVR system to a speech-enabled IVR can confuse customers. While users like the new interface and find it easier t