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Pro Active Customer Communications on the Web
posted by varson (7) 10 months ago (www.philiprichardson.org)
Many companies are now monitoring the internet for activities related to their products and services. Tools such as Google Alerts and Technorati are commonly used for this purpose. Pro-active companies typically reach out to customers by email and phone to deepen the customer relationship. An example of this occurred to me just last week. I posted this blog about my recent 're-adoption' of Mind Manager 7. Within hours (o
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